FAQS

 

WILL YOU PROTECT OUR OFFICE DURING THE MOVE?

Yes! We place masonite on all heavy traffic or sensitive areas as well as door jamb protectors and cardboard sheeting on high traffic walls.

 

CAN YOU ORGANIZE LOGISTICS FOR OUR NEW BUILDING?

We can assist with talking to your current and new building manager to book elevators, loading docks, parking, and security.

 

HOW DO YOU ESTIMATE MOVES?

After you contact us, we'll arrange an appointment for a move manager to visit your building to work out any special requirements and get a rough idea for the scope of the move. We'll then create a detailed quote laying out all the costs and time estimates associated with the move managers assessment. Your move manager will go over the quote with you to answer any questions and to make changes depending on your desired involvement in the relocation. Most of our quotes are a rough estimate and could vary a bit depending on a number of factors, a firm quote is almost always higher to account for unseen circumstances.

 

THIS IS OUR FIRST MOVE, CAN YOU HELP US PLAN?

Your move manager will work with you and your staff to help plan and implement strategies on every stage of the move. In the weeks before the actual move, our company will plan every aspect of the move in thorough detail, then your move manager will work with your team to put that plan into action.

 

DO YOU OFFER PACKING SERVICES?

Of course, we can pack as much or as little as your desire. During your initial meeting with your move manager packing will be discussed and negotiated into the quote. Some items are required to be packed by us for transport but most can be packed by your staff. We'll discuss our responsibilities, your employees responsibilities, the materials needed, any special equipment needed, our labeling system (color-coding, numbering and naming stickers, room drawings etc.) We can provide instruction pamphlets to every staff member to streamline the process and to make sure everything packed by your employees is safe for transport.

 

IS IT BETTER TO MOVE DURING THE DAY OR OVERNIGHT?

At night-time if your building allows it. The reduced traffic, available elevators, parking and less general congestion makes the entire process go a-lot more efficiently. Even though the hourly charge is more, the reduced time it takes makes it much cheaper.

 

CAN YOU MOVE US OVER THE WEEKEND?

Actually, most of our moves are done over the weekend and at night-time to minimize downtime, almost all our smaller moves start on Sunday after-hours and are completed Monday morning so absolutely zero-downtime is achieved.

 

DO YOU HAVE STORAGE?

We don't have dedicated storage owned by our company but we do have great relationships with many large storage depot's around the country.

 

ARE WE INSURED AGAINST BROKEN ITEMS?

Yes we assume full liability on any items handled by our movers that suffer damage if they are packed correctly.

 

DO YOU EMPLOY DAY LABOURERS?

No, all our mover's, drivers and labourers are full time employee's and are fully covered with WCB.

Every single member of our staff are trained extensively in all the tips and tricks of the trade, most have been with us for years and are the best in the business. We pay much higher wages than competing companies and we have a stringent set of criteria for every person we hire.

 

HOW DO THE MOVERS KNOW WHERE TO PUT EVERYTHING IN OUR NEW BUILDING?

Your move manager will work with you to create a comprehensive labeling system to identify where each and every item will be going. Color-coded labels show the floor and room's each item goes to and outside of each door drawings will be hung showing the movers where to place furniture, plants and cabinets. The system allows for a very quick move-in at the new space and final adjustments can be made after everything is in place.

 

WILL THE MOVE BE FINISHED ON TIME?

Yes once your quote is finalized and we have a move in date set we will do everything in our power to get it done by that time. We often work around the clock in shifts to make sure your new space is up and running with minimal downtime. 

 

HOW DO YOU MOVE COMPUTER'S?

We have special carpeted dollies that carry up to 20 computer's at once held securely in our truck as a unit. Oftentimes we work with the IT department to disconnect and reconnect them as well.

 

DO YOU MOVE SERVERS OR DATA CENTERS?

Yes if this is required we plan it extensively for a “quick shuttle” to the new space for minimal downtime. Our finest and most experienced crew members are put in charge to make sure its moved as efficiently and safely as possible.

 


Storage Unit Conversion Chart

Our moving trucks range from 14 feet, 17 feet, 26 feet and 53 feet and have 7 feet 8 inches of width and 8 foot 3 inches of height. As a general rule, allow 200 cubic feet per employee (less for open concept offices). Allow extra room for un-stackable, sensitive or extra large pieces of furniture or equipment.

 

5' x 10' Storage

400 cubic feet

10 foot truck

 

5' x 15' Storage

600 cubic feet

14 foot truck

 

10' x 10' Storage

800 cubic feet

17 foot truck

 

10' x 15' Storage

1200 cubic feet

24 foot truck

 

10' x 20' Storage

1600 cubic feet*

26 foot truck

 


Moving Terms

 

A-Frame Cart

 A padded moving dolly shaped like an A used to move sensitive flat items such as large mirrors, tables, glass pieces and Art.

 

Air-Ride Suspension

 The preferred suspension type on moving trucks due to its smooth ride, good for sensitive electronics and art.

 

Around The Clock Move

A move that continues non-stop into the night or for multiple days requiring shifts.

 

Biohazards

Hazardous materials that require specialized transport, these are common in laboratories and many factories.

 

Book Cart

A large cart designed to move many books while keeping them in order, often used during library relocations.

 

Carpet And Floor Renovations

When moving simultaneously alongside floor renovations, often requiring special attention to assure the new flooring is protected.

 

Climate Controlled Warehouse

A storage center with temperature and humidity control to cater to specialized equipment and items.

 

Computer Bin

A strong reinforced plastic container used to safely transport computers and monitors.

 

Corner Protector

A thick cardboard sheath used to protect sensitive items such as picture frames, glass, and computer monitors.

 

Corrugated Cardboard Wall

Sheeting of cardboard that's hung on finished walls to protect it from bumps and scratches during moving.

 

Crane

Used when large or extremely heavy items cannot be moved in an elevator or down stairs. We can lift an item through a window from several stories up if necessary.

 

Custom Crating

Custom Crating is a service we provide to protect expensive, large, fragile, breakable or irreplaceable items during transportation. Some examples of common items we crate are large pieces of glass (such as conference table tops) marble, granite, large pictures or mirrors as well as custom artwork and statues. Custom Crating these items gives peace of mind to the customer as well as our crew who are packing the truck. If the item is valuable enough its worth the extra money to get it custom crated!

 

Dolly

 A piece of oak or polystyrene with four or six caster wheels covered with carpet or rubber for protection and grip. This can be used to move anything from boxes to piano's!

 

File Cart

A moving dolly used to transport files in the same manner as they are stored in a filing cabinet.

 

Flat Prices

An agreed-upon amount for a job where time and materials do not affect the final bill.

 

Floor Load

When items are removed from dollies and placed in the truck.

 

Forklift

Used to move pallets or heavy items into our trucks.

 

Fully Insured

Every item we move is insured.

 

Internal Move

When a relocation takes place within the same building. This can be an entire office or just a few items.

 

Johnson Bar

A leverage bar used to lift heavy items.

 

Library Move

The process of relocating part of or an entire library to a new location or to new areas within that library.

 

Liftgate Truck

A semi truck or moving truck with a hydraulic platform used to easily load and unload heavy items from the ground.

 

Load & Go

A relocation where all the items are loaded onto the truck(s) and then transported to the new location and unloaded by the same movers. This is most common on smaller moves where multiple crews are not required.

 

Pad Wrap

When an item being moved is wrapped in a protective moving blanket for transport in the truck.

 

Pallet Jack

A manual version of a forklift, used to move heavy items or pallets.

 

Panel Cart

Used to transport big flat items such as modular workstation panels, conference tables, white boards, large glass items or mirrors and drafting tables.

 

PC Technician

A crew member who disconnects and reconnects computers.

 

Placards

Used to dictate where furniture or other items are to be placed within the new building quickly and easily.

 

Portable Dock

This can be used in place of a permanent loading dock and is usually used in large relocations to save tremendous amounts of time.

 

Prop Load

When a loaded truck is held overnight or for several days before the contents are unloaded at the new space.

 

Relocation

A general term for a move between two or more separate buildings.

 

Rigging

Preparing an item to be moved by crane, rope, chains or other mechanical device.

 

Safe Jacks

Used to move safe's or other extremely heavy equipment such as computer servers or large filing cabinets. 2 safe jacks are used on either side of the item and are lifted off the ground using a hydraulic jack.

 

Shrink-Wrap

Used for many practical purposes during a relocation, from holding items onto a pallet, to securing moving pads, to holding drawers in on filing cabinets, it has a million and one uses.

 

Shuttle

A move with separate crews at both destinations that “shuttle” materials back and forth for quick loading and unloading. It us usually used on larger relocations as smaller jobs need only one crew.

 

Skates

Low to the ground heavy duty dollies used to move large or very heavy items.

 

Stair Carry

Carrying items up one or multiples sets of stairs.

 

Stevedore Dolly (Appliance Dolly)

A heavier duty two wheeled dolly with a strap to secure items to it, used to move smaller safes and appliances, vending machines and cabinets.

 

Time & Materials

When a job is charged on an hourly basis plus materials. This is the most common way large relocations are handled.

 

OFFICE MOVING

With specialized equipment for moving sensitive items quickly, seasoned professional movers and years of organizational experience - we can move large offices quickly and safely. 

WAREHOUSE MOVING

From small local businesses to large distribution complexes, we can handle any warehouse relocation with ease. Take down and set up of racking systems at each end can be done as well.

GOVERNMENT SERVICES

We cater to all levels of government, from schools and hospitals to rec centers and even military relocations - and with comprehensive insurance options, peace of mind is guaranteed.